Ever wonder what Apple really thinks of its customers?

[stealthify]

My bad Tyler, meant that towards UT. Just saw your name last.

[GTOJOE]

@GTOJOE & UT, you're making the same fallacy as the blogger. Want an example? Take this outbreak of salmonella in sushi. 141 people in 20 states gets salmonella poisoning from eating sushi. Any person with half a brain would not assume that ALL sushi (8600M) of ALL different types (Apple, Toshiba) and ALL different creation dates contained salmonella.

Apple did the legwork to figure out which MacBook Pro models were affected, and this guy's laptop model was not among them. He argued with a technically-inept Judge and, from what I gather, lackey interns from Apple's legal department.


Oh, but they did. Many of times. Otherwise you would see a LOT more complaints than the one this "Seattle Rex" guy posted. There would be a class action suit, and there's not.

Here's some quotes that were easily found by people that had the opposite experience than the experience this guy had:





etc, etc.

Your argument holds no water.

LOL. I know your an Apple fanboi so I don't know why I bother arguing the case... but anyway. If apple stated that they could fix it for free because nvidia would pay for it is effectively them admitting this is an effected model. If it was not an effected model then they would not have been able to repair it for free.......... Also no-one is claiming that every 8600 was effected...... or would fault. I stated that it effected not just the 8600 series. I'm not at the moment but previously I was a laptop technician and also the manager of a laptop repair business. Infact the largest laptop repair business in the southern hemisphere and we repaired over 20,000 laptops a year.
Also the issue people have here is not about the hardware but about the way Apple handled the situation. Everyone knows nvidia made the product that was faulty. But they also create a massive repair fund to fix it giving Apple the ability to repir these units at no cost. Yet they chose to go to court over somehting that would have not cost them a cent and would have made the customer happy...... After they investigated the issue and found it was more models than expected etc and found nvidia out lying and they still chose not to fix the laptop......

I've been jumping around the main point all thread, but maybe I should just get straight to the heart of the matter.

Apple according to you:

• Apple has an 87% Customer Satisfaction Rating, placing them in the top spot for 8 years running among PC manufacturers. This guy must be part of the other, lesser 13%. "Apple sucks."
• NVIDIA makes a faulty batch of graphic cards that affects nearly all laptop manufacturers. "Apple sucks."
• NVIDIA lies to Apple and tells them that the units Apple received weren't the faulty ones. "Apple sucks."
• Apple launches an investigation to find out if NVIDIA is lying, finds that they were. "Apple sucks."
• Apple pressures NVIDIA to take care of its customers. "Apple sucks."
• For however many people that were affected, Apple dedicated the time (and therefore had to pay their tech support and act as a middleman) for dealing with NVIDIA's mistake. "Apple sucks."
• The list goes on...

Don't you guys ever get tired of putting down the competition? Does this make you feel better about yourselves?

You have missed the whole point. Apple sucks because they have all this information available to them and they handled it the way they did.....

[stealthify]

GTOJoe, I appreciate your expertise with computers and I congratulate you on your participation in repairing some laptops.

I know your an Apple fanboi

You really shouldn't assume these things.

I'm actually an equal-opportunity enjoyer of all platforms. I don't talk about my personal life much, but by now it should be evident in every Mac vs PC thread I've participated in on this forum to-date. I spend 9 hours a day, 40 hours a week, working IT for the College of Business for the state University using Windows. I spend my personal time, at home, using Mac OS X. I repair uncountable Dell, HP, Toshiba, etc machines during the day, I enjoy my time off being mostly stress-free when I'm using Apple products in the late evening and night. My business mobile is an Android device, my personal mobile is an iPhone. I might know a thing or two about both sides of the fence.

You put Apple down for the way they are now handling NVidia's mistakes, and yet you disregard how well they've handled it for the past 3-4 years when the replacement program was going strong. Initiating their own replacement program, being proactive and emailing their customers, and dedicating their time to work as the middleman between NVidia and the customer. This is the stuff good companies are made of.

If you want to compare it to someone, compare it to Dell. When faced with the same problem with the 8600M's, this is how they handled it:

Dell customers unhappy with BIOS band-aid for faulty NVIDIA GPUs | ZDNet
Tech-Ex: Users Hot Over Dell's NVIDIA Notebook GPU Fix


If you feel you're wasting your time arguing this, then maybe you should just stop. I won't lose any sleep over it either way.

[GTOJOE]

In every apple vs the rest denate you side with Apple..... you are most certainly an apple fanboi anyway It doesn't really bother me. I own an Apple and 6 windows PC's. I will agree apple handled things better than Dell...... The only people worse than dell is Acer. We will just have to agree to disagree.

[UTRacerX9]

@GTOJOE & UT, you're making the same fallacy as the blogger. Want an example? Take this outbreak of salmonella in sushi. 141 people in 20 states gets salmonella poisoning from eating sushi. Any person with half a brain would not assume that ALL sushi (8600M) of ALL different types (Apple, Toshiba) and ALL different creation dates contained salmonella.

Apple did the legwork to figure out which MacBook Pro models were affected, and this guy's laptop model was not among them.

And you are getting a big "F" for reading comprehension. WTF does salmonella have to do with this? We're not ASSuming anything here. The guy's computer broke down because of the GPU. That's what we call a FACT. Please tell me (and you are free to quote me) where I said ALL the Apple computers were affected. We're talking about this ONE case, period.

And Apple did the legwork to figure out which models were affected... Guess what? That doesn't mean shit. The GPU was defective in this guy's computer, and it doesn't make a lick of difference whether it was in the so-called "bad batch" that Apple identified, because it was under warranty no matter what, which they admitted to in court.

You still haven't answered my question Shaun. What possible, logical reason would a company have to NOT fix someone's computer, if it costs them NOTHING to do so?

[Mikes2nd]

now apple is going to take all that money and sink it into overseas jobs... overseas buildups, which is great for overseas workers... overseas govt....

congrats on overpaying for the same crap so they can send it overseas and suck money out of the US economy faster

Apple's Secret Plan For Its Cash Stash - Forbes.com

[stealthify]

UT, I comprehended what you were saying just fine.

Why does it matter which machines were documented as being susceptible or not? I don't know, maybe you should start by reading over the actual class action lawsuit against NVidia and look up the list of machines actually covered by the funds they set aside for it. You might be surprised to find that not ALL laptops and their numerous variations of those laptops were covered by it, and this guy was one of those not covered. NVidia was notoriously shady about how they were handling the problem, and it took the manufacturers (including Apple) forcing a suit to actually see some results. If NVidia says "this serial number is not applicable, sorry", Apple may have still taken care of it on their dime a year or two ago. But we're now 4 years deep, extended up from originally only 2, and NVidia's stipulation was that the OEMs were responsible for doing the repairs. So to make it completely clear, this mistake on NVidia's part was a huge inconvenience and NO, it was not completely hassle and expense-free for Apple or any other manufacturer to take care of over the years.

And in regard to your question on who to trust - blogger vs Apple. Well, who has more to lose? I hope this answer comes as obvious to you as it does to me.

In every apple vs the rest denate you side with Apple..... you are most certainly an apple fanboi

Your perception of my perspective is unbelievably shallow, man. Go back and re-read if you doubt it, but I'm not here to defend Apple, I'm only trying to point out the abundant and abhorrent double-standards, misinformation and hypocrisy these Apple-bashing threads are usually filled with.

[CoopKill]

HP Sucks...

[stealthify]

HP Sucks...

What'd they do now??

[CoopKill]

Video card issue. When using dual monitor it freezes, or blue screens every now and then. Reboot says driver error... Tried 4 different drivers with the same results.

Nvidia Quadro