This has been an ongoing issue for a long time now and I believe I have been more than patient but at this point I am getting extremely frustrated. I'll just go through the whole thing.

Over a year (probably a year and a half now) I called up and asked if I could get a rebuilt steering rack from you, paid for it w/o sending in a core. I got the rack a short time later, looked in rough shape but I figured ok, should work. Wrong, I installed in, it popped and filled up both boots with PS fluid and leaked everything out, busted rack that was supposed to be rebuilt, called them up send in my original rack as the core this time and asked for a new one, they sent me a FWD rack (I have a VR4 2nd gen), said no, I want the TT rack, sent it back, they were nice enough to pay for shipping to send that one back. At this point I didn't want to deal with trying to get a steering rack from them so I went to a different company and got one delivered in perfect condition within a week.

At this point they still have my money and I needed a Kmember as I believe mine is bent. So I call them up and ask do you think you could get me a powder coated Kmember for the money I paid them, they agreed and I paid additional for shipping to my address as well as paid for some poly front subframe bushings. This deal was made over 3 months ago, about a month ago they apparently had the Kmember ready to go and I thought it was shipped, but wait until next week, no Kmember arrived. I called them up and talked to Hanz who explained that they just "lost" it. How do you lose a powder coated Kmember? Its not exactly a small piece. Anyways, said they would get another one going and I haven't heard from them since.

I have not received any PM's here on the site, I got a hold of Hanz 2 days ago, said he was in the shop or something and would call me back in 20-30 minutes, provided my phone number and never got a call back. You can't leave a message there because their VM is full. This is REALLY IRRITATING.

I want my Kmember and the subframe bushings I ordered 3 months ago.