no judgment, just the facts: my GZP experience

[Emilie@GZP]

There were additional PM's in between these, and I can post those if necessary. However, these PM's above addressed the major points of the transaction.

He also did file a chargeback with his credit card company, however, his credit card company reversed his chargeback, and refunded us the complete amount of the transaction. Even his own credit card company did not find a basis for his chargeback.

So, at this point, Thadd, we still have your $330. We are willing to give you a used parts store credit (as was offered to you well before all of this), minus the original shipping charges, and we are waiving the restocking fee.

[IPD]

as i stated, i have ZERO interest in store credit from GZP. my premonition--as i've stated--is that even if i were to find goods from GZP which "might" be of some use, i would likely find them in marginal condition at best.

as i've stated, my chargeback was NOT invalidated. the amount was NOT filed back against my balance, and the letter from my machinist was never responded to with any type of statement suggesting that it was singularly insufficient for the merits of said chargeback. i have no desire to explore the matter further, as i've gotten what i consider to be the best possible remaining resolution to this matter at this time.

[Emilie@GZP]

We have always stood behind our products, and the advertised condition of them. You received what you paid for, machinable cranks. you did not request Ray-endorsed 800hp cranks, you asked for machinable... which they were. We are offering you a store credit for used parts, minus the original shipping charges. We do not offer refunds on used parts. We are also waiving the restocking fee that would normally apply to an exchange.

The paypal dispute was resolved in our favor, and the money was returned to our account on August 26th, screen caption below of my paypal dispute log.

[Alan92RTTT]

IPD, while you may not want to use the store credit maybe you can find someone that needs/wants something from GZP and work out a deal where they pay you and you purchase the item with your credit?

EM, maybe you could offer some gift certs? that he could trade/sell to someone that would use them?

[Emilie@GZP]

I could consider doing used-parts gift certificates with the notation that shipping is not included in the certificate price.

[IPD]

i can machine a turd, but that doesn't mean it's worth a damn. just saying.

[Emilie@GZP]

You asked for spun bearing cranks that can be machined... SPUN BEARING.... I just wanted to emphasize that for a moment.... We picked the best of our spun-bearing bunch. I am really not sure what you expected to receive....

[Alan92RTTT]

I'm going to try and help her. if its not wanted just say so.

I think the positions of both sides in this situation are pretty clear. I'm not going to weight in on who is right/wrong.

The way I see things is GZP is offering a parts credit.

IPD wants a refund and not a credit.

Lets try to focus ad see how we cna bring some kind of resolution to the table rather than focusing on how we got here.

Thad is the idea of a GZP used parts only gift cert one you could work with? I think this could work as you do not seem inclined to take the credit?

[mcshooter]

just goes to show never buy a spun bearing crank ..