Efffffffffff

[MR2]

what exactly is the service first program lol?

[stealthee]

With State Farm they have their "preferred" shops. These are shops they work directly with and payment/billing is done through them. Now instead of letting the shop handle everything, they are going to send their own adjustor out to look at the damages and do an estimate.

To me it seems that if everything was going to be ok that the shop would have been allowed to procede with repairs. The fact that State Farm wants to take a look at it themselves seems boding to me.