You're about to get your ass handed to you. I'm sure there are TONS of people willing to write letters on Shauns behalf of his person as well as your practices as a company. A lot of what you've done to customers would be labeled illegal in many states. I would suggest those who have been wronged contact the better buisness burro to file a complaint. Ryan has already admitted he doesn't care about making parts for our cars anymore, he wont be around much longer.