Cianci 2 month's for no product. And then says im gonna have to refund you.

[cianciusa]

I have seen the back of your sideskirts or should I say lack there of. Your problems are more than what you listed.

The back of the side skirts are just fiberglass. You have to bond them on with epoxy. Please send me some pictures so we can look into this. sales@cianciusa.com

[stealthify]

Ok so, you DID have an outstanding order for a product that was a CIANCI product that you admit to. In court things are Binary. 0 and 1. I'm glad you refunded him. Now lets just work on removing our parts from your website. We are making some progress tonight!

Let me tell you guys the story about Ryan H. (aka Chris C.), since Ryan has made this a public issue. If he is a forum member, he is welcome to speak up about it.

On July 3rd, a few days before Ryan hired me publicly, I received an order for a $59 unpainted gauge pod. Upon my arrival in Mexico, I told Ryan all about the order and how we needed to fulfill it.

About a week later, Ryan tells me that he is discontinuing the unpainted gauge pods because, and I quote, he doesn't make "enough profit on them." I inform him that the order was placed while painted gauge pods were still an option, but he refuses to honor it.

During the next few weeks, I exchange emails with the client about upgrading to the painted style for an additional $39. I apologize about it profusely and tell him that I can offer a refund if he wishes. At the same time, I'm telling Ryan that we should just honor the price because he placed it before the change.

Eventually, the client agrees to the upgrade, but doesn't pay the difference. I stay in contact with him, and Ryan still refuses to address the order.

After quitting the company, on September 23rd and after not hearing from the client in quite awhile, I contacted him again and told him I'd like to refund him out of my own pocket. Within the last week, on November 16th to be exact, the client finally contacted me back about where to issue the refund to. I sent him every penny, and ate the PayPal fee, without delay.

[cianciusa]

Let me tell you guys the story about Ryan H. (aka Chris C.), since Ryan has made this a public issue. If he is a forum member, he is welcome to speak up about it.

On July 3rd, a few days before Ryan hired me publicly, I received an order for a $59 unpainted gauge pod. Upon my arrival in Mexico, I told Ryan all about the order and how we needed to fulfill it.

About a week later, Ryan tells me that he is discontinuing the unpainted gauge pods because, and I quote, he doesn't make "enough profit on them." I inform him that the order was placed while painted gauge pods were still an option, but he refuses to honor it.

During the next few weeks, I exchange emails with the client about upgrading to the painted style for an additional $39. I apologize about it profusely and tell him that I can offer a refund if he wishes. At the same time, I'm telling Ryan that we should just honor the price because he placed it before the change.

Eventually, the client agrees to the upgrade, but doesn't pay the difference. I stay in contact with him, and Ryan still refuses to address the order.

After quitting the company, on September 23rd and after not hearing from the client in quite awhile, I contacted him again and told him I'd like to refund him out of my own pocket. Within the last week, on November 16th to be exact, the client finally contacted me back about where to issue the refund to. I sent him every penny, and ate the PayPal fee, without delay.

So the customer had to email me to try to get it resolved... Interesting.. But yes, thank you for refunding him and closing out a order. Good job.

[stealthify]

Actually, it had nothing to do with you. He contacted you because you had his order on record for 4 months and never took care of it. The $39 extra dollars was just that important to you.

I refunded him because it was the right thing to do. I told him I'd take you on myself so that he wouldn't need to worry about it anymore. That is how a business SHOULD respond, in my humble opinion.

Taking notes?

[cianciusa]

Sure, we also just refunded about $6100 worth of product because people opted to not wait any longer. Is that really a big deal? Not really its part of doing business and if you can't fill an order in a timley fashion you always let the customer opt for a refund. The people that I don't care to refund are people who call in and order a part and then the next day cancel the order. As you know happens every now and then.

[OhioSpyderman]

Having a small problem with this statement:

The people that I don't care to refund are people who call in and order a part and then the next day cancel the order.

THIS is a very normal (everyday) occurrence with INTERNET sales sites. People find the item cheaper, shipped next day...whatever...

Are you really serious here?

Bob.

[cianciusa]

Having a small problem with this statement:

The people that I don't care to refund are people who call in and order a part and then the next day cancel the order.

THIS is a very normal (everyday) occurrence with INTERNET sales sites. People find the item cheaper, shipped next day...whatever...

Are you really serious here?

Bob.

We still refund them. And yes it is part of Internet business I agree with that.

[OhioSpyderman]

Just saying Ryan, THAT may not have been the smartest business statement you've made here....

At this point (if it was me), I would word any internet postings "delicately"

(Again, just an opinion)

Bob.

[Streamline3s]

This is how things will be going forward:

(1) Highest quality materials used in all of our products.
(2) Even higher grade resins used in every part (Vinyl ester) This is a higher grade resin than we even used in the USA.
(3) We have our own dedicated truck to run parts up to America 2-4 Times a month depending on the order que.
(4) Expanded Q/A with our Manager if issues arise.
(5) Marine Grade black gel coat sprayed on every part.


Our head laminator / Gel coat sprayer doing a spary on our new Stealth 360 Rear bumper.

You don't seem to understand that nobody gives a crap about your parts or how things will be going forward. I wouldn't buy anything from you at this point if it was marked down to 90% off! Reasons being, I'd probably have to wait a year to get even just an A piller pod, the parts would most likely need a lot of work to fit, and you don't give a flying Fuck about your customers. Some advice, get your shit together and keep to your other platforms, your business with this platform is pretty much through.

Also, I WILL be posting links to these threads (also saved copies) on some of the other sites that you sponsor and I am part of if I feel I should need to warn them. You shouldn't be allowed to treat anyone this way, customer, employee, or friend.

[CoopKill]

You don't seem to understand that nobody gives a crap about your parts or how things will be going forward. I wouldn't buy anything from you at this point if it was marked down to 90% off! Reasons being, I'd probably have to wait a year to get even just an A piller pod, the parts would most likely need a lot of work to fit, and you don't give a flying Fuck about your customers. Some advice, get your shit together and keep to your other platforms, your business with this platform is pretty much through.

Also, I WILL be posting links to these threads (also saved copies) on some of the other sites that you sponsor and I am part of if I feel I should need to warn them. You shouldn't be allowed to treat anyone this way, customer, employee, or friend.

Wow, have you personal experience with them?