I think it's more than just the format, it's also the way the format is managed. Sure, the forum format will have to evolve to meet changing user behavior and expectations but the forum owners will also need to do more to drive their forums in the right direction and address the issues in the community as well. But as I mentioned in my last post, it's not always easy to make the business case for it. And if there is no business case it will be very difficult to sustain long term.
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