I got the chrome ecu installed in my car and running but my laptop is having issues connecting with the tatrix cable. all the drivers installed successfully, and the laptop recognizes the adatper with no faults. but when i try to use ecuflash or ecuscan to connect to the vehicle, it gives me this error





im not sure what to do about it?

ive already tried redownloading and reinstalling the software - no go.



it is an amd x64 laptop running win7.