Charter Cable: Legal Question

Short version...

I called tech support the other night with some problems and they offered me a (cost per day) trial of their fastest package. I called them today as my internet actually slowed down and it was determined that my modem doesn't support speeds that fast as it's only docsis 2.

Also, the lady I spoke with today quoted me different speeds than the one who offered me the package. I was originally quoted upload speeds of 10Mbps and today I was told it's only 5Mbps. Do they have a legal obligation to give me the first offer?

You would need to prove it. plus charter doesn't even offer a 5MB or 10MB package on charter.com the lowest to are 1MB and 12MB.

they may offer a plan at a certain price but maybe your area doesn't have the capacity or something?

Do you really think you are going to sue them??

Not going to sue them but calls are recorded and if they said 10 megs then why not try and get that?

don't push it. it could always be worse (your name could be corey, for one thing)--but in all seriousness, you could have time-warner or comcast instead of charter. count your blessings.

^Whats your beef with Time-Warner? Granted it sucks if you call the national/statewide offices trying to get internet.. I just got internet only through them, called the local office and got it the next day. $30 for a router/install(new cables even), $40 a month for a 15mbps down and 1mbps up connection... Know whats funny?

This:
http://www.speedtest.net/result/1452434619.png

:D


I was trying to get AT&T Uverse and was on hold for 20 minutes twice. The second time I finally got through and all they offer around here is 3mbps and 6mbps...Im not going with 6..Screw that, plus it was $45 IIRC. Plus their website had different prices and much higher connections offered..

because TW and comcast are the WORST about throttling & bandwidth caps. only at&takeyouintheass is worse.

sure, the PRICE seems ok, but the SERVICE and fine-print is what kills it. that, and the fact that their goddamn lobbiests bought out bev perdue, so now municipal internet is dying a painful death just so big telecoms can continue to pad their fat wallets.

FUCK!

the US is getting hosed on internet access... great profits on that side...

anywhere else in the world the stuff is cheap.

I have at&t dsl 6 megabit for 26$ a month though...

I've also got TW for internet only, $30 a month, and I get 15-18Mbit down and about 500-600k up. No complaints, especially considering I'm only paying for the 7Mbit plan, and have never seen my download go lower than 14.5Mbit.

Even if they said it was a 10mb package it is "UP TO" 10 mb. Its not 10mb minimum. You really have no recourse.

Quote:

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Originally Posted by Mikes2nd

the US is getting hosed on internet access... great profits on that side...

anywhere else in the world the stuff is cheap.

I have at&t dsl 6 megabit for 26$ a month though...

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Kind of like cell phone service

Just so you know Docsis 2 supports download rates of up to about 30MB per second. I know because I designed them for years :)

Quote:

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Originally Posted by Jimvr4

Just so you know Docsis 2 supports download rates of up to about 30MB per second. I know because I designed them for years :)

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I don't care about the download as much as the upload speeds. I've already picked out a new modem Motorola Wireless Gateway Modem

Yeah, they only offer up to 5Mbps for Docsis 2.0, though it supports up to 30ish Mbps down and up. D3 can go muuuch higher depending on how many channels are bondable. They have a 60/10 plan though, which I'm sure is what they were offering you on the day to day trial, but you have to have a d3 modem to get those download speeds.

In Taiwan, Im getting a 10mb fiber optic line for $15 a month and I have a 1.5mb upload.

As an update, I got an email from TW this morning saying they increased my speeds, at no charge to me. I ran a speednet test and got 15Mbps down and .44Mbps up. Unplugged my modem for 30 sec, ran the test again, and now I'm getting 22Mbps down, and 1Mbps up (almost double the highest upload I've ever seen.) Highest upload I saw regularly is about 17, but 15 is probably my average. An extra 7 Mbps down for no charge, no complaints here! Really not bad at all for $30 a month.

Quote:

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Originally Posted by UTRacerX9

As an update, I got an email from TW this morning saying they increased my speeds, at no charge to me. I ran a speednet test and got 15Mbps down and .44Mbps up. Unplugged my modem for 30 sec, ran the test again, and now I'm getting 22Mbps down, and 1Mbps up (almost double the highest upload I've ever seen.) Highest upload I saw regularly is about 17, but 15 is probably my average. An extra 7 Mbps down for no charge, no complaints here! Really not bad at all for $30 a month.

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Cable or DSL?

Cable