Questions and Answers with Paulo from C7 Carbon :)

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Originally Posted by C7Carbon

That hood was produced 2 to 3 years at a contractors (Peregrine) facility in Mexico when Cianci first moved to Mexico. I'm sure if Cianci had been contacted back then or even now a warranty would have been offered.

With any company there will always be some hick-ups, especially since these are hand crafted parts. However if there is a manufacturing defect, we do stand behind our products.

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Excellent, Who should the guy(a good friend) who own's that front bar contact for a refund? email and Phone number please.

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Originally Posted by C7Carbon

Being that C7 is still somewhat new, I think that you will see a completley different company than any of the companys that were in the merger had independently. We have close to 30 people working here and we are always looking for ways to improve our process.

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Where is here? Your profile doesn't give a location in your posts.

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Originally Posted by MR2

Excellent, Who should the guy(a good friend) who own's that front bar contact for a refund? email and Phone number please.

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He would actually need to contact the Selling Vendor and they would open a claim for a refund, if he wanted a warranty / replacement product we would work with him direct.

Your friend can contact us:

Main Phon line: 888-450-0806 Option 1 For Shipping / Order updates

Email: Shipping Manager - sen@c7carbon.com
Sales Manager - anwar@c7carbon.com

or he can email me and I can help him coordinate the claim at paulo@c7carbon.com

Thankyou, I will send him your message and he can get things rolling :)

Haha great, phone number stayed the same :)

Just want to chime in - I've had a lot of opportunities to buy your products, but I've always backed out.

Some of us younger guys are on smaller budgets and can't afford maybe it'll fit, maybe it won't, shipping headaches and the like. I'm busy with school and work, so bad news scares us away very veyr easily.

Hope you put out good work.

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Originally Posted by Markingtime

Where is here? Your profile doesn't give a location in your posts.

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Shhh it's a secret!

canadia, eh?

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Originally Posted by Markingtime

Where is here? Your profile doesn't give a location in your posts.

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We are actually located in Baja California in a town south of Ensenada (maneadero).

So the company is back stateside?