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You may want to research a bit further back than this year.
Might want to reread the SoarinBy thread, Buyers remorse?
Check with the others that had to send tow trucks out.
Others that waited months (plural) (year?) for Black Friday parts.
Reseach the lies told to not 3 customers, but many.
This is not Fabberge, but IPS. Same owner that did little to alleviate the issues. Many excuses, lies, cover ups, and yet you would have ones hard earned money gambled? Your white horse is dead sir.
I don't think you realized how many people had issues in the past with IPS. You are very fortunate you did not.Quote:
Originally Posted by JoshXT
I can't speak for actual service but their shipping times where horrible. Four months to get a koyo radiator. Six months for fuel rails (that was part of a $1k order). Being sent the wrong carbotech rotors which lead to playing phone tag. After that I stop doing business and this was in 2010. I never posted my issues online but if IPS came up in convo, you bet I voiced my opinion.
As for Stas, never had any issues. Surprised when he was leaving the Chicago crew but hey that's life. God only know what he walked into. I guess it was harder to disengage from the stigma of IPS with the new company fabberge.
I have stayed out of the whole ordeal here, but after Josh here decided to run off at the mouth a little I feel I should post.
As much as Stas says IPS and Fabberge aren't related we all know that to be untrue. You go to Fabberge's website and go to dealer locator and IPS is listed.
That being said I have never dealt with the service end, but as mentioned there were MANY issues with the product/product shipping end. I bought from IPS at least 3 times that I can recall. There were issues with all 3 purchases. The last of the 3 purchases I actually had to contact Stas via PM here because of a major lack of communication from the shipping department. Even after he had the GM contact me there were still several delays before I got the order.
This post isn't to bash, or to pile on. My issues were on the lower end of the spectrum so I kept quiet. This is more to say to people like Josh that it was more than 3 people that had issues. Not everyone takes their issues public, and there were far more than the 3 that you mention that were public anyway.
Anyone keeping count of how many 3/s affiliated shops have done a name change to try and "cleanse" themselves and their bad PR?
IPS and Cianci immediately spring to mind. SSM is another, I believe. Can't recall if GT-Pro tried this or not. Or AAM, WSR, etc. Seems to be a trend though.
It's just too bad that most business owners actually have no idea how to run a proper business which services their customers properly.
Stealthee, I was not trying to run off at the mouth, I'm simply speaking from my personal experience. As far as shipping times go, I haven't really seen much gripe about that and I am local to them so I can just drive to their shop if I want something lol..
Also, is it really unheard of for someone to have owned 2 companies that do similar things? How many companies do you think Google bought up but still has its previous management in place? I'm sure a lot of them are technology based, his companies were car based.
Anyway, those are my opinions on the situation. You can take it or leave it. Stas was a good guy to me and he made sure I was taken care of as his customer and I actually know other people in other platforms that have purchased from Fabberge and had no issues. Others experiences have differed, I get that, but unlike a lot of other people here, I am speaking of my personal experience, not one that I read about.
gt pro used to be gt alley IIRCQuote:
Originally Posted by IPD
The sad thing is its really not easier to ship something 4 months late than to just do it right the first time. If you can't get the part moving in a few days tell the customer its backordered and let them decide.Quote:
Originally Posted by sohcstealth
All of these issues were not expensive or hard to fix.
I don’t think anyone here that hasn’t had personal experience is saying they’re a bad company. Anything I’ve read says that people without personal experience (myself included) didn’t buy from them because of their reviews. This is the whole point of reviews. A company has more bad reviews than good ones and they lose business.Quote:
Originally Posted by JoshXT
No sense in treating me like the bad guy for giving them decent review. While I was reluctant to do business with them based on those reviews, I decided to go through with it and give them a shot. It was easy for me since I am local to them, I'm also not defending them, I'm just saying that I'm not unhappy with the business that I did with them. Would I take my car back to them to have anything else done to it? Nope, I refuse to pay for labor to have anything done to my car - I can do anything myself, I have 2 shops at my disposal, why would I pay someone else to do it? It isn't that I have anything against them, but if they work on my car without charging me labor (which they did because of the issue), that is fine as long as nothing gets broken worse. When I got my car back, it had a couple of problems that were quickly resolved by Brian (one of the guys there) and it has been working fine since.
And really, if you don't have the means to work on these cars on your own, you better have a buddy that can or a lot of money to support the habit.