J-Groove
03-03-2011, 09:58 PM
My 4 year old XBox recently had the 3 red rings of death.
Since it was out of warranty I paid for the service and shipped off my console. I thought all was great until I got it back from service to find my Console was Banned. I have since then spent around 4 hours on the phone, mostly on hold with XBox to no avail.
My box is still banned for a crime I have not committed.
After the multiple run around I have received from Microsoft I submitted a complaint to the Better Business Bureau, he is my complaint, I have removed the reference numbers. This is a warning, I have been on the phone with Microsoft and even they have admitted that there is no paper trail of my console being banned and they did not know it was until I told them. But that has not changed the fact that at every turn no one wants to help me with an obvious mistake.
I will update this as I have updates.
6/22/07 - purchased XBox with a Best Buy PRP from Best Buy
6/28/07 - DOA, exchange for a new off the shelf unit from best buy
2/01/11 - XBox, 3 red rings, would not turn on 2/04/11 - Purchase Microsoft repair ticket. Service # XXX 2/19/11 - Received at repair center in Mesquite, TX
2/21/11 - Microsoft Repairs & sends back unit
2/24/11 - Unit delivered
2/27/11 - Unpack and hook up unit, follow steps to set it back up, when attempting to connect to XBox Live; "This console has been banned for violations of the Terms of Use. To protect the Xbox LIVE service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations."
I have owned this unit since new, it has never been out of my possession until sending it into service, it has never been tampered with and I have not committed or attempted to commit online fraud nor have I had a single violation let alone repeat violations. I also have not received any communication that my unit was banned via email or windows XBox online account. 2/27/11 - Called XBox support, CS pushed me off of the phone & directed me to their online forum for assistance. Reference # XXX
2/27/11 - Posted to Forum as directed. Post was deleted, emailed; "Your post was deleted by a moderator.
Subject: Console Banned After Return from Repair Center
Reason: We do not discuss console bans. If you believe you have received a banned console by mistake, please contact your local Xbox Support number. "
2/27/11 - Called support, on phone for over 2.5 hours, - escalated to Tier 3, specialist would contact me 48-72 hours. R # XXX
3/02/11 - I Called, was told Tier 3 phone lines were down, that was why I had not received a call or email
3/03/11 - I Called, Case re-escalated to Tier 3
3/03/11 - The service I have received has not been acceptable. I have paid for a product and a service that I have not been given. As of today my XBox console is still banned.
03/03/11 - Written complaint to the BBB with request resolution of: To have my current XBox 360 Serial # XXX unbanned or receive a replacement unbanned XBox 360 of equal or greater value.
That is where I am at.
-John
Since it was out of warranty I paid for the service and shipped off my console. I thought all was great until I got it back from service to find my Console was Banned. I have since then spent around 4 hours on the phone, mostly on hold with XBox to no avail.
My box is still banned for a crime I have not committed.
After the multiple run around I have received from Microsoft I submitted a complaint to the Better Business Bureau, he is my complaint, I have removed the reference numbers. This is a warning, I have been on the phone with Microsoft and even they have admitted that there is no paper trail of my console being banned and they did not know it was until I told them. But that has not changed the fact that at every turn no one wants to help me with an obvious mistake.
I will update this as I have updates.
6/22/07 - purchased XBox with a Best Buy PRP from Best Buy
6/28/07 - DOA, exchange for a new off the shelf unit from best buy
2/01/11 - XBox, 3 red rings, would not turn on 2/04/11 - Purchase Microsoft repair ticket. Service # XXX 2/19/11 - Received at repair center in Mesquite, TX
2/21/11 - Microsoft Repairs & sends back unit
2/24/11 - Unit delivered
2/27/11 - Unpack and hook up unit, follow steps to set it back up, when attempting to connect to XBox Live; "This console has been banned for violations of the Terms of Use. To protect the Xbox LIVE service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations."
I have owned this unit since new, it has never been out of my possession until sending it into service, it has never been tampered with and I have not committed or attempted to commit online fraud nor have I had a single violation let alone repeat violations. I also have not received any communication that my unit was banned via email or windows XBox online account. 2/27/11 - Called XBox support, CS pushed me off of the phone & directed me to their online forum for assistance. Reference # XXX
2/27/11 - Posted to Forum as directed. Post was deleted, emailed; "Your post was deleted by a moderator.
Subject: Console Banned After Return from Repair Center
Reason: We do not discuss console bans. If you believe you have received a banned console by mistake, please contact your local Xbox Support number. "
2/27/11 - Called support, on phone for over 2.5 hours, - escalated to Tier 3, specialist would contact me 48-72 hours. R # XXX
3/02/11 - I Called, was told Tier 3 phone lines were down, that was why I had not received a call or email
3/03/11 - I Called, Case re-escalated to Tier 3
3/03/11 - The service I have received has not been acceptable. I have paid for a product and a service that I have not been given. As of today my XBox console is still banned.
03/03/11 - Written complaint to the BBB with request resolution of: To have my current XBox 360 Serial # XXX unbanned or receive a replacement unbanned XBox 360 of equal or greater value.
That is where I am at.
-John