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Thread: Hey guys, who do I contact for an issue with my order?

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    Forum User verified Feedback Score 6 (100%) MADMarc's Avatar
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    Hey guys, who do I contact for an issue with my order?

    Just wondering. I got some clear corners and they arrived in a perfect UPS box but the white box that the clear corners came in is all smashed up. Looks like one of the edges is chipped off. I would be happy to take some pictures of it if you would like. Is there any way I can do an RMA or something for an exchange?

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    Forum User Feedback Score 0 mikeyVR4's Avatar
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    Ouch that sucks! I ordered some clear corners and hot wire kit so hopefully the box will come in better condition.

    My order, about two weeks ago which consisted of 99 Lifters and TT Camber kit, came in a smashed up box. To be honest, the box looked like it was only rated for a few pounds. The box was in very poor conditioning and the one strip of tape at the bottom was just hanging on there. I used to work at FedEx Express so I know this box was poorly packaged. Not ranting or anything, just want to give you guys a heads up on the poor packaging because I was surprised my lifters and camber kit even made it.

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    Forum User verified Feedback Score 6 (100%) MADMarc's Avatar
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    I hear ya there man. I know 3SX is good for it...but would have been terrible if I hadn't noticed it until down the road when I do my conversion and couldn't get it swapped out then. Whheeeeew *wipes brow*

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    You could email us anytime at Orders@3sx.com or you can call us Monday-Friday 8:30am-6:00pm. We would be glad to take a look at the pictures and resolve the issue for you.



    Sam
    3SX Performance - Used Parts and 1-OFF Parts Inquiries Welcome!!

    Web: http://www.3SX.com
    Email: usedparts@3sx.com
    Phone: 704-786-6400
    AIM Instant Message: UsedParts3SX
    PM us directly here on 3SGTO: 3SXParts


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    Forum User verified Feedback Score 6 (100%) MADMarc's Avatar
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    Thanks, Sam. I will send you guys some pictures tomorrow and follow up with a phone call.

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    Forum User Feedback Score 0 mikeyVR4's Avatar
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    Hey Everyone,

    I received my clear corners and hotwire kit and they are in great condition. These were very well packaged and I appreciate you guys .

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    Forum User verified Feedback Score 6 (100%) MADMarc's Avatar
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    Everything is being taken care of as of a few days ago. Thanks a bunch, guys.

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